If you are not entirely satisfied with your accessory you can return it within seven days of receiving it for a full refund minus the cost of postage. This does not apply to pierced earrings or to bespoke orders. Bespoke orders are bouquets, buttonholes or any standard designs where we change an element to make it personal to you, such as a different size or colour ribbon wrap.
If you would like a refund please email firstname.lastname@example.org within 48 hours of receiving your order.
Returns must be sent back in a saleable condition, in their packaging with any labels still attached in order to receive a refund. Refunds cannot be given if the item is returned after seven days.
When returning items please ensure you retain proof of postage and that you choose a postal method which offers compensation to cover the value of the goods. It is recommended that any parcel with contents worth more than £50 be returned by Royal Mail Special Delivery to ensure the contents are fully insured as Debbie Carlisle cannot be held responsible for lost or damaged returned goods that have not been correctly insured.
Returns should be sent to: Debbie Carlisle, Studio 5.11, Exchange Place Studios, Exchange Street, Sheffield, S2 5TR.
Please do not return items without first emailing to ensure you are eligible for a refund.